Drift & Ember Policies:
Discount Policy
At Drift & Ember, we occasionally offer discounts and special promotions to enhance your wellness experience.
The following terms apply:
- Discounts are available on selected services or promotional offers only.
- Discounts cannot be combined with other offers unless explicitly stated.
- All discounts are subject to availability and may be limited in number.
- Certain discounts may have expiration dates and must be used within the stated timeframe.
- Drift & Ember reserves the right to amend or withdraw discounts at any time, while ensuring fairness and transparency.
If you have any questions regarding current offers, please contact us and we will be happy to assist.
Cancellation Policy
We understand that plans can change. Please review our cancellation policy below:
Rescheduling
- Sessions may be rescheduled if notice is provided at least 24 hours prior to the scheduled appointment.
- Rescheduled sessions must be used within 30 days of the original booking date and are subject to availability.
Late Cancellations
- Cancellations made within 24 hours of the scheduled session are not eligible for rescheduling or refund.
- In exceptional circumstances, discretion may be applied—please contact us as soon as possible.
No Shows
- Failure to attend a session without prior notice will result in forfeiture of the session, with no refund or reschedule.
How to Reschedule
- Rescheduling can be completed via your online account or by contacting Drift & Ember by phone or email at least 24 hours before your appointment.
Thank you for your understanding and cooperation. Please contact us if you require any clarification.
Drift & Ember: Safety & Etiquette Policy
Purpose
This policy outlines the safety procedures and etiquette for using the sauna and ice bath at Drift & Ember.
Scope
This policy applies to all guests using Drift & Ember sauna and ice bath facilities.
By following these guidelines, you help ensure a safe and enjoyable experience for yourself and others.
Responsibilities
- Guests are responsible for following all safety procedures and etiquette outlined in this policy.
- Staff are responsible for making guests aware of safety procedures and ensuring compliance.
Medical Guidance
Use of the sauna and ice bath at Drift & Ember is at your own risk.
We strongly recommend consulting your GP before participating, especially if any of the following apply (list not exhaustive):
- Pregnancy (or suspected pregnancy)
- History of heart attack, stroke, or cardiovascular issues
- Use of medications
- Epilepsy, asthma, or other breathing conditions
- High or low blood pressure
- Arterial disease
- Joint or muscle injuries
- Surgical implants (pins, rods, artificial joints, etc.)
- Chronic medical conditions
- Undiagnosed symptoms
By booking a session, you confirm that you and your group have considered this advice, reviewed our Safety Policy and Terms & Conditions, and accept responsibility for your own participation. Drift & Ember cannot accept liability for conditions listed above.
Safety at Drift & Ember
- Use of hot equipment, slippery surfaces (from water or condensation), high temperatures, and exposure to airborne illnesses or contaminants is at your own risk.
- Drift & Ember is not responsible for lost, stolen, or damaged property—please leave valuables in the lockers provided.
- Do not bring or use personal lotions or products in the sauna, as they may be harmful or create slipping hazards.
- Guests under the influence of alcohol or drugs will be refused entry. No alcohol, tobacco, or vaping is permitted onsite.
- Always listen to your body and exit the sauna or plunge pool if you feel unwell or uncomfortable.
- Age restrictions: Children under 16 are not permitted in the sauna or plunge pools. Guests aged 16+ must be accompanied by an adult.
- Use of the plunge pools is entirely at your own risk. Please ask staff for safety guidance if unsure.
Sauna & Plunge Etiquette
Respectful and considerate behaviour is required at all times. Please observe the following etiquette:
- Follow Drift & Ember rules.
- When using the outdoor facilities wash feet before entering the plunge pools and re-entering inside to the Sauna.
- Always sit on a towel while in the sauna.
- Sauna use: maximum 20 minutes per session (recommended 5–15 minutes).
- Plunge use: maximum 5 minutes per session (recommended 1–3 minutes).
- Pour water gently on the sauna stones using only the provided sauna water and only as instructed.
- Please complete changing within your allocated booking time.
Emergencies
- Fire: Evacuate out of the building and cross the road, this where a roll call will be taken and a member of staff will immediately and call 999.
- Medical Emergency: Notify staff immediately. Staff will call 999 and administer first aid if required.
Acknowledgement of Risks
Please be aware that the sauna and plunge pools operate within an environment that may include water, heat, and condensation, which can create slippery conditions and increase the risk of slips or falls. Guests are responsible for their own safety and should exercise caution while on the premises.
Signage
Clear signage will be displayed throughout Drift & Ember facilities as reminders of these safety procedures.